*****The Town of Waynesville experienced a “Sanitary Sewer Overflow” (SSO) on September 19 through September 22 2021. This SSO resulted in 100,500 gallons of sewer overflow to reach Richland Creek via a storm drain. This SSO occurred at the corner of Eagles Nest Road and Sulphur Springs Road.*****

Water and Sewer Maintenance

The Town of Waynesville provides water and sewer service to residents inside town, as well as a number of customers outside the corporate limits, including Lake Junaluska Assembly and Junaluska Sanitary District. To provide water and sewer service to our own customers, the Town maintains as estimated 143 miles of water lines, and 69 miles of sewer lines.

The Town maintains the water and sewer lines to their point of connection, usually at the water meter or sewer tap. Maintenance of the water and/or sewer lines from this point to your house or business is the property owner's responsibility.

Reaching Us

Water and Sewer Maintenance is located at 129 Legion Drive, and is open Monday - Friday, 7:00 a.m. - 4:00 p.m.
(828) 456-3706 phone
(828) 456-2005, fax

Outside of normal business hours, and Town holidays, please call the Waynesville Police Department at (828) 456-5363 to report an issue.

Non-emergency issues or suggestions can be reported 24/7 through Action Line.  A tracking number will be assigned which will allow you to track the status of your request online.

Staff Directory

Wayne Bolin - wbolin@waynesvillenc.gov 
Water and Sewer Superintendent
129 Legion Drive
(828) 456-3706


Frequently Asked Questions and Concerns


  • My water is cloudy!
  • Low water pressure
  • Is water service available at my lot?
  • What do I do if I am filling my swimming pool?
  • Is there chlorine and fluoride in my water?


  • Grease traps
  • Backflow preventers
  • Sewer backups
  • Can I flush my medications?