Lead Service Line Inventory – Public Statement

In 1988 the Environmental Protection Agency (EPA) initiated a Lead Ban on all Water service lines. The NC Department of Environmental Quality (NCDEQ) has imposed and required all NC public water systems to perform Lead & Copper testing over the past 20 years.

As part of the Lead and Copper Rule Revisions (LCRR) published December 16, 2021, the Environmental Protection Agency (EPA) requires that all community water systems (CWS) and non-transient non-community (NTNC) water systems develop an inventory of all service line connections, both system-owned and customer-owned. The inventory must identify the potential presence of lead within each service line connection.

All Public Water Systems must complete and submit to the state a lead service line inventory by October 16, 2024.

In effort to comply with the EPA and NCDEQ regulations, the Town of Waynesville, Maggie Valley Sanitary District, Junaluska Sanitary District, Lake Junaluska Assembly, the Town of Clyde and the Town of Canton will be conducting an investigation of all service lines to complete our Inventory requirements.

Each water department will be taking an inventory of the Tap (service) line from the main water line to the meter, as well as the customer service line from the meter to the building.

For the customer owned service lines, the water department’s may be required, per the EPA, to expose the service line within 18” outside of the meter box on the customers property side.

This is an inventory of the actual service line from the meter box. This is not an inventory of the pipes or plumbing inside the building.

You may find further information on each of our websites or call your water provider for further details.

To further help on this investigation, we will be sending out Customer Survey’s to each property owner that will ask for any information a customer might have about the type of water service lines that were installed.

The concentration of this survey will be on all structures built prior to 1989 when the Lead ban was put in place. However, the water departments are required to complete a full inventory of all the customers they serve.

Water and Sewer Maintenance

The Town of Waynesville provides water and sewer service to residents inside town, as well as a number of customers outside the corporate limits, including Lake Junaluska Assembly and Junaluska Sanitary District. To provide water and sewer service to our own customers, the Town maintains as estimated 143 miles of water lines, and 69 miles of sewer lines.

The Town maintains the water and sewer lines to their point of connection, usually at the water meter or sewer tap. Maintenance of the water and/or sewer lines from this point to your house or business is the property owner's responsibility.

Reaching Us

Water and Sewer Maintenance is located at 129 Legion Drive, and is open Monday - Friday, 7:00 a.m. - 4:00 p.m.

(828) 456-3706 phone

(828) 456-2005, fax

Outside of normal business hours, and Town holidays, please call the Waynesville Police Department at (828) 456-5363 to report an issue.

Non-emergency issues or suggestions can be reported 24/7 through Action Line.  A tracking number will be assigned which will allow you to track the status of your request online.

Staff Directory

Wayne Bolin - wbolin@waynesvillenc.gov 

Water and Sewer Superintendent

129 Legion Drive

(828) 456-3706


Frequently Asked Questions and Concerns


  • My water is cloudy!
  • Low water pressure
  • Is water service available at my lot?
  • What do I do if I am filling my swimming pool?
  • Is there chlorine and fluoride in my water?


  • Grease traps
  • Backflow preventers
  • Sewer backups
  • Can I flush my medications?