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Residents' Frequently Asked Questions

If you are new to Waynesville, there are several areas that you may need to visit or inquire about in order to get your home or business fully set up. Below is a listing of some potential contacts that you may need.

Frequently Asked Questions

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Administration

ADDRESS: 16 South Main Street

PHONE NUMBER: 828-452-2491

OPERATING HOURS: M-F 8:30am-5pm

ABOUT: The Administration Department coordinates and oversees the activities of all Town Departments, provides direct staff assistance to the Mayor and Town Council, establishes the financial and budget management process for the Town, and directs the Town's efforts to plan for the future. Staff members perform research, suggest public policy development and direction for the Council and evaluate potential public programs. Staff include Human Resources, the Town Clerk and Public Information Officer, Deputy Town Manager, and Town Manager.

TOWN COUNCIL: Council meetings are held every second and fourth Tuesday of each month. To view agendas and minutes of previous meetings, click here. To be notified of upcoming meetings, please email cpoolton@waynesvillenc.gov. To view past meetings and to watch live, please visit our YouTube channel.

ADVISORY BOARDS: Appointed boards provide opportunities for citizens to assist Council in shaping public policy. Whether you are interested in recreational activities, public art, or land use practices, the Town of Waynesville has opportunities for you to volunteer to share your time and talents. Applications and more information on each advisory board can be found here: https://www.waynesvillenc.gov/advisory-boards

JOBS: Current vacancies can be found here. Applications can be filled online by clicking here.

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Public Works

ADDRESS: 129 Legion Drive

PHONE NUMBER: 828-456-3706

OPERATING HOURS: M-F 7am-4pm

ABOUT: The Public Services Department is the largest department in Waynesville.  This department is responsible for maintaining our streets and public spaces, managing the Greenhill Cemetery, providing water, electricity, and sewer services to our community, and collecting residential and commercial waste.

HOLIDAY TRASH PICK UP SCHEDULE

STREET PAVING AND POT HOLE REPAIR SCHEDULE:

SANITATION SCHEDULE AND INSTRUCTIONS: Please click here for more information on what can be placed in trash and recycle bins. Please have both bins out no later than 7am on your scheduled pick up day.  All trash must be bagged and placed inside of the can with the lid closed. 

Information on what’s allowed for yard waste and bulky item pick up, as well as the schedule, can be found by clicking here.  Yard waste and bulk pick up will alternate weeks, with yard waste pick up falling on the day after your household trash pick up day, and bulky pick up falling on the same day as household trash pickup. 

Leaf pick up will begin mid-October, at which point the sanitation crew will no longer pick up yard waste until the end of January.

REPORTING ELECTRICAL OUTAGES:  Please call 828-550-0070 if during business hours. If after hours, please call the dispatch non-emergency line at 828-456-5363.

REPORTING WATER OUTAGES OR WATER LINE BREAKS: Please call 828-400-5591 if during business hours. If after hours, please call the dispatch non-emergency line at 828-456-5363.

Parks & Recreation

ADDRESS: Vance Rec Center: 550 Vance Street; Old Armory Rec Center: 44 Boundary Street

PHONE NUMBER: Vance Rec Center: 828-456-2030; Old Armory Rec Center: 828-456-9207

OPERATING HOURS: Parks close at sundown. Please call the recreation centers for hours of operation.

ABOUT: The Recreation Department provides quality recreation opportunities for all citizens of the greater Waynesville area by providing indoor and outdoor facilities and activities and to be a resource for those who seek to improve their quality of life through recreation. Our Recreation Center has an indoor lap pool, waterpark, childcare, summer camps, afterschool programs, excursions, exercise classes, a weight room, exercise machines, and a large indoor gym.

REC CENTER MEMBERSHIP INFORMATION

REC CENTER & ARMORY CLASS OFFERINGS (scroll to the bottom to view calendar)

PICNIC SHELTER & ROOM RENTAL INFORMATION

Finance

ADDRESS: 280 Georgia Avenue

PHONE NUMBER: 828-456-3515

OPERATING HOURS: 8:30am-5:00pm 

ABOUT: The Finance Department is comprised of our Tax Office, Utility Office, and Grants Manager. 

HOW TO PAY YOUR UTILITY BILL: Utilities can be paid at the office that has a drive-thru for your convenience. Bills can also be paid online by clicking here.  Do not click the “LOG IN” button at the top of the page. Instead, click “Utility Billing” on the left hand side of the screen, and input your Account Number and Customer ID which can be found on your bill. IMPORTANT NOTICE FOR CUSTOMERS WHO HAVE HAD THEIR UTILITIES CUT OFF: We strongly recommend paying your past due bill in person at the office in order to have your utilities cut back on as soon as possible. Paying past due bills online can take one to two business days to process, resulting in a delay of utilities being turned back on. 

UTILITY APPLICATIONS: Residential and Commercial can be emailed to ub@waynesvillenc.gov or filled out in the office.  Click here to view the application. Residents should have a copy of their ID and proof they own or lease the residence(bill of sale or lease agreement)

HOW TO PAY YOUR TAX BILL: Town tax bills will be mailed in September or October and can be paid at the office that has a drive-thru for your convenience. Tax bills can also be paid online by clicking here. Do not click the “LOG IN” button at the top of the page. Instead, click “Personal Property” or “Real Estate” on the left hand side of the screen and search using your parcel ID or address.

FEE SCHEDULES AND ANNUAL BUDGET

Police

ADDRESS: 9 South Main Street

NON-EMERGENCY PHONE NUMBER: 828-456-5363

EMERGENCY PHONE NUMBER: 911

OPERATING HOURS: Dispatch is available 24/7, while office hours are 9am-5pm.

ABOUT: The Waynesville PD is a 24-hour agency that has 53 full time employees. WPD is comprised of a dispatch center, School Resource Officers, Patrol Division, Criminal Investigation Division, Drug Unit, K9 Program, Administrative Personnel, and a Specialized Tactical Anti-Crime Unit called T.A.C. We pride ourselves on serving our citizens, visitors, and businesses in a positive manner with a Community Engagement approach. Our Community Engagement programs consist of a Community Care Program with a Social Worker, Civilian Volunteers, Motorcycle Unit, Drones, and a Community Oriented Police unit.

POLICE APP: For more information and ways to connect with us, download the WPD App for Free:

  • Submit a Tip
  • Request a Residence Check while you are out of town.
  • Search for current inmates and arrest.
  • Stay connected through alerts and news from the WPD.
  • The app can be downloaded at https://apps.myocv.com/share/a81228786

CIVILIAN POLICE ACADEMY: Waynesville PD’s Civilian Volunteers are hard to miss in their blue uniforms and safety vests. Civilian Police assist in directing traffic, helping at town events, and devote thousands of man-hours of service annually to enhance the department’s outreach to the community. Please click here for more information.

Fire

ADDRESS: Fire Station #1: 1022 N. Main St. Fire Station #2: 280 Georgia Ave.

NON-EMERGENCY PHONE NUMBER: Fire Station #1: 828-456-6151;  Fire Station #2: 828-456-8648

EMERGENCY PHONE NUMBER: 911

OPERATING HOURS: Dispatch is available 24/7, while office hours are from 9am-5pm. 

ABOUT: The primary mission of the Waynesville Fire Department is to protect and enhance the high quality of life for the citizens and visitors of the Town of Waynesville from the adverse effects of natural and man-made emergencies. 

BURN PERMITS: Burning permits, for those outside of city limits, are available at both stations as well as online. Burning permits for those inside city limits are only available in special circumstances. These permits are available through the Town Fire Marshal at (828) 456-3516.

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Development Services

ADDRESS: 9 S. Main St., Suite 110

PHONE NUMBER: 828-456-8647

OPERATING HOURS: 8am-4pm

ABOUT: The Development Services Department administers building permits and inspections, and is responsible for zoning codes, subdivisions, floodplain management, historic preservation, stormwater, and sedimentation and erosion control permitting.  Development Services also staffs the Planning Board, Historic Preservation Commission, and Board of Adjustment, and manages long-range planning initiatives related to land use and the Town’s 2035 Comprehensive Plan.

ORDINANCES AND APPLICATIONS:  Ordinances and permit applications can be searched through the town website .

PERMITTING AND INSPECTIONS:  If you are renovating or doing new construction, or if you are locating a new business into an existing structure, please call (828) 456-8647 to learn about requirements and permits.  Appointments can be made to speak with a building inspector or zoning official Monday through Friday from 8:00 am – 4:00pm.  Please call ahead to schedule inspections or call before 9:00am if you need an inspection that same day.  

CODE ENFORCEMENT:  For complaints related to junk vehicles, tall grass, accumulations, or building safety issues on private property, our code enforcement and building inspections personnel can investigate and take enforcement action.  Please call the main number or email Luis Delgado, Code Enforcement Official at ldelgado@waynesvillenc.gov.

STORMWATER MANAGEMENT PROGRAM:  The Development Services Department works with other Departments to implement the Town’s Stormwater Management Plan as part of the National Pollutant Discharge Elimination System (NPDES). This includes public education initiatives, plan review for development and redevelopment project, and on-going maintenance of stormwater control measures.  Learn more by clicking here.

HISTORIC PRESERVATION:  Waynesville has an active and engaged Historic Preservation Commission that provides public education and events which promote appreciation for our history and architecture.  Properties that are designated and preserved as local landmarks receive a 50% property tax reduction. For more information, contact the main number or email Land Use Administrator Alex Mumby at amumby@waynesvillenc.gov.

Downtown Waynesville

ADDRESS: Office is located 2nd floor at 16 S. Main Street

PHONE NUMBER: 828-456-3517

OPERATING HOURS: Office hours can vary based on event season, but are typically from 9am-5pm. 

ABOUT: The mission of Downtown Waynesville is to undertake revitalization activities within the service district and downtown area based on the guidelines of the North Carolina and National Main Street Programs, while preserving and sustaining the social, cultural, economic and historic role of the downtown as the center of the Waynesville community.

DOWNTOWN WAYNESVILLE DIRECTORY

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