Under the Governor's order, utility disconnections were suspended between March 31, 2020 and July 31, 2020. Starting August 1, individuals with delinquent accounts will receive letters to inform them of their total balance and encourage payment plan. The payment plans will be spread across six months. Disconnections that were scheduled for delinquent accounts prior to March 31, 2020 may continue if payment arrangements are not made.
State Law does not permit the Town to waive utility charges, late fees or penalties. However, per Governor Roy Cooper's Executive Order 124 effective March 31, 2020, fees associated with disconnect or reconnect are to be waived by the utility and cannot be added as part of the billed amount for accounts. The bill only reflects the usage by the customer.
Inquires related to payment plans can be made by calling the Finance Office at 828-456-3515.