The Town of Waynesville provides water, sewer, electric and garbage pick-up to most residents inside the city limits as well as some residents outside city limits.
Contact customer service at 828-456-3515 for more information on the services provided in your area.
At the Finance Department, we process your applications for utilities, connect/disconnect services, and bill for their usage.
Applications for utility service are available online and at the Hazelwood Office - 280 Georgia Ave. If renting, applicants must provide a copy of the lease agreement and photo identification. If purchasing, applicants must provide a copy of the front page of the closing statement or offer to purchase, and and photo identification. If the application is for a commercial property, the applicant must provide a lease agreement, proof of an occupancy use inspection, and photo identification.
For information regarding water/sewer/electric maintenance or for garbage pick-up times, please contact the Public Works Department at 828-456-3706.
Methods of Payment
Click Here for Utility Applications
In Person
You may make utility and tax payments in person at the drive-thru window, Monday – Friday, 7:00 am – 4:00 pm, or at the Hazelwood Office, 280 Georgia Avenue; lobby hours are Monday – Friday, 8:00 am – 4:00 pm.
Credit cards are now accepted in the office. Payments may also be made online – the fees listed below apply to these transactions.
Drop boxes are located at the Hazelwood Office and at the Municipal Building, 16 South Main Street. Customers are advised not to place cash in either drop box. Staff pick up payments placed in the drop boxes on weekday mornings by 9:00 AM; payments placed after 9:00 AM will not be picked up or processed until the following business day. This method is not recommended for customers at risk for disconnection.
Credit Card Payments
To access your utility bills online, you will need your customer number and account number, which are located on the left side of your bill.
IMPORTANT NOTICE FOR CUSTOMERS WHO HAVE HAD THEIR UTILITIES CUT OFF: We strongly recommend paying your past-due bill in person at the office in order to have your utilities turned back on as soon as possible. Paying past-due bills online can take up to 24 hours to process, delaying the restoration of utilities.
You may pay utility and tax bills online using a credit or debit card. We accept Visa, MasterCard, Discover, and American Express. Debit cards must have the MasterCard or Visa logo.
Convenience Fee
The bill pay vendor charges a convenience fee per transaction; the Town does not receive any profits.
Utility and Tax payments:
- Credit: 2.95% w/ $1.00 minimum
- Debit: 1.95% w/ $1.00 minimum
Automatic Bank Draft
The Town of Waynesville offers automatic bank draft as a free service that saves time and stamps, and ensures that your bill is always paid on time. Customers will still receive a monthly statement to review before any payment is drafted from the designated bank account. Payments are drafted from the specified bank account 2-3 days before the due date to allow sufficient processing time.
Enrollment forms are available at the Hazelwood Office and can also be printed here. The form must be completed and submitted with a voided check to begin automatic draft.