The Town of Waynesville is organized into various sections based on location, each with their own billing cycle, which determines when a meter is read, and usage is calculated and billed. Billing cycles cannot be changed. A typical billing cycle is 28-30 days. All utilities are billed monthly. Failure to receive a bill does not relieve customers of payment, including penalties.
Payment is due exactly 25 days after being billed. If a bill is not paid in full within 25 days; on the 26th day, a 1% late penalty will automatically be applied and a final notice will be sent reflecting this penalty. The final notice gives the customer an additional 10 days for the bill to be paid. Failure to pay the bill within those 10 days will result in a disconnection notice.
Within those 10 days, the meter will be read again for the current month’s billing cycle. A bill will be sent reflecting past due charges (if the previous bill is unpaid) and current charges. The due date on the new bill pertains to the current charges only. Past due charges included on this bill are still subject to penalty fees and disconnection.
Disconnection notices are hand delivered to the service address and require that payment be made by 5:00 PM the day of delivery. A $25.00 charge is applied to the delinquent account at that time. Failure to pay the bill by 5:00 PM will result in disconnection. In order to re-establish services following disconnection, the account must be paid in full including past due and current charges.
If an account is not paid within 10-14 days after disconnection and no attempt has been made to pay, the account will be made inactive. In order to re-establish services following inactivation, customers must pay the account in full plus a new deposit, as well as submit a new application and lease agreement.
Bills due on a weekend or holiday are payable on the following business day.
Example of Billing Process
5-14-13 Meter is read to determine usage since last reading and calculate cost
5-15-13 Bill is mailed
6-08-13 Bill is due
6-09-13 1% penalty is applied and final notice is mailed
6-14-13 Meter is read to determine usage since 5-14-13 and calculate cost
6-15-13 Bill is mailed reflecting past due charges and current charges
6-19-13 $25 charge is added to account and disconnection notice is hand delivered
7-09-13 Bill is due for current charges