All customers are required to fill out an application form and provide a current photo ID for utility services. Applications are available online and at the Finance Office located at 280 Georgia Avenue.
Only individuals whose names are on the application are allowed to receive information regarding the utility account, such as billing and payment inquires. All individuals on the application can be held responsible for delinquent or unpaid balances. In cases when a primary applicant moves, the secondary applicant is responsible for transferring services into their name by submitting a new application, updated lease, and new deposit.
Customers are encouraged, but not required, to provide a social security number as long as another form of ID is available. Social security numbers are kept secure and confidential. They are used only to verify identity.
Property owners are defined as any person or persons who have ownership of land on which services are provided and whose ownership is defined by the deed for that property. Customers who own a mobile home or any other non-permanent residence and who lease the lot on which it sits are not considered to be an owner.
Property owners are not required to pay a deposit for utility service, but must pay any outstanding bills in full prior to utility services being activated.
Executors of estate, individuals with power of attorney, and real estate agents may also be considered property owners and may establish utilities without a deposit being required. Only an individual who provides proof of power of attorney, along with a current photo ID, can establish utilities in another person’s name. Property owners are required to complete a new application any time there is a change of name on the account from tenant to owner or vice versa.
Renters are defined as any person(s) residing at a property where service is provided and who is not identified as an owner by the property deed. Individuals living at a residence they do not own, regardless of having signed a formal lease agreement or paying rent, are considered renters. Individuals who have entered into a lease-to-own agreement or who are temporarily sub-leasing a property are also considered renters.
Renters must provide a signed lease agreement along with their application. If a formal lease agreement is not provided by the property owner, a written statement is required as proof of occupancy. The written statement must include the names of those responsible for utility services, the full and exact address of the property, the date of move in, and the signatures of both property owner and tenant(s).
As with property owners, renters must also pay any delinquent accounts in full prior to utility services being activated.